WARRANTY FOR MITA CUSTOMERS
Art. 1 - Term and conditions that apply to the validity of the warranty
1.1 Mita warrants that the snow chains manufactured and sold by Mita (hereinafter the “Product”) will be free from defects in materials or workmanship for a period of five years from the date of purchase, documented and certified by a valid purchase receipt.
1.2 In order for the warranty to be operative, the warranty certificate must be kept with the valid purchase receipt (shipping document, invoice, or receipt), indicating the name of the seller, the date of purchase or delivery, the product description and the purchase price .
1.3 This warranty shall not be valid, and shall lose all enforceability, if the purchaser:
a) fails to report a defect in the purchased product within and no later than two months after it was discovered;
b) arranges for work, repairs and/or replacement in relation to the Product directly, or by third parties other than Mita.
Art. 2 - Warranty coverage
2.1 If during the term of the warranty a defect in the Product is noted and recognized that is attributable to an action or omission by Mita, Mita will remedy the defect in materials or workmanship by repairing or replacing (at its complete discretion) the defective component, at no charge to the purchaser for replacement parts or labor.
2.2 In the event that Mita replaces the Product, it reserves the right to do so with the next model of the same type, although the purchaser is not entitled to replacement by a new model.
2.3 The cost of returning the Product shall be borne by the purchaser.
2.4 Services performed under the warranty shall not extend the warranty. Consequently, if the Product or a part thereof is replaced, a new warranty period shall not apply to the Product or individual component, since only the original date of purchase shall be taken into consideration.
Art. 3 - Exclusion provisions
3.1 The following are not covered by this warranty:
a) defects in the Product caused by wear and tear, neglect, careless use or poor maintenance by the purchaser due to failure to follow the instructions and recommendations in the Product installation, operation and maintenance guides;
b) Product defects caused by excessive speed (in relation to the speeds advised by Mita in the installation, operation and maintenance guides), accidents or defects in the vehicle on which the Product is installed;
c) damage caused by transportation, or damage due to circumstances and/or events caused by force majeure, which in any event shall not be attributable to an act or omission by Mita.
Art. 4 - Limitation of Manufacturer's Liability
4.1 Mita shall not be liable for any injury or damage that may arise, directly or indirectly, in relation to persons, things or animals as a result of a failure to follow the instructions provided in the Product installation, operation and maintenance guides.
Art. 5 - Information
5.1 For information and clarification in relation to this warranty, contact your nearest Mita dealer or the dealer where you purchased the Product; information on dealers may be found at www.innogo.com and www.mitasnowchains.com .
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This warranty shall be considered as in addition to and shall not replace any rights to which the consumer/purchaser of the Product is entitled, without prejudice to the rights under Directive 1999/44/EC and Legislative Decree No. 206 of September 6, 2005 that the consumer may assert against the seller under the legal warranty.
At Mita we give our customers price protection on all orders placed, for a period of 7 business days, from date of purchase. Should you find a price change on our site, please notify the customer service department and a refund will be processed for the difference.